It’s Marketing Mercenary’s Monday Morning, and here’s what I’m chewing on. Danny O’Malia, customer service expert and former head of O’Malia Foods, spoke at the Rainmakers Kokomo Biz2Biz event last Thursday. He told us that one of his favorite customer service recommendations is this: “Respond unbelievably fast.” This kind of approach shows customers and others …
Monthly Archive: April 2011
Apr 14
Shadows Reaching
Apr 10







